Shipping & returns


100% SATISFACTION

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the regular priced item within 30 days and we'll replace it or give you a refund. Returns on sale items can be converted into a store credit, if returned within 30 days in good condition.

Please read "Returns" below for more information.


SHIPPING (in Canada only)

Shipping options are determined at checkout. We utilize Canada Post and Canpar for shipping. Orders are usually processed within 2 business days after being placed. In-store pickup is free of charge.
NOTE: that some items may be subject to additional shipping and handling charges because of size or weight. At this time we ship only within Canada.


RETURNS

If you have a defective or deficient product, you can ship it back to us (via your choice or carrier, no COD's accepted) or bring it back to the store within 30 days of purchase for a return or exchange. For orders shipped to you, we will refund the cost of the returned product but not the shipping costs. Any merchandise that appears used and is not deficient will be subject to a restocking fee of a minimum of 10% of the products MSRP, or at the discretion of the manager.

Labor fees for bike service, ski service, repair or bike building/packing are non-refundable.

Returns over $200 must have an authorization number clearly marked on the outside of the package or the item will be refused. Please call or e-mail the store to receive a return authorization number.

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